IT support from people who know your systems
We maintain your servers and computers on a regular schedule and help your team remotely, by phone or on-site whenever something needs attention.
Why it matters
When IT stops, the business stops too
In many businesses, the server and office computers only get attention when something breaks. Updates get postponed, disks fill up and warning messages go unread. When the problem finally surfaces, staff wait, customers wait, and someone has to explain the whole setup from scratch to a new technician, usually at the worst possible moment.
InnovaTech looks after your servers and computers on a regular basis, not just when there is a fault. We plan periodic maintenance, keep systems updated and step in remotely, by phone or at your office. You get one point of contact who knows your setup, so you never have to explain the same problem twice.
What's included
Everything you need, from one team
One point of contact for all your IT, with documented work and clear reports.
- 01
Server support
Care for your office servers and the services on them: Active Directory, shared folders, updates and access rights.
- 02
PC and user support
We fix problems with computers, printers, email and everyday software so your staff can get back to work quickly.
- 03
Scheduled maintenance
Periodic checks on an agreed calendar: updates, disk space, antivirus status, hardware health and error logs.
- 04
Remote, phone or on-site help
Many issues are solved remotely or by phone; when someone needs to be there, a technician visits your office.
- 05
One point of contact
A named person who knows your systems, their history and your people, and follows every request through to resolution.
What you gain
Fewer interruptions, more time for your work
- 01
Fewer unexpected failures
Regular maintenance catches many problems early, before they stop your staff or affect the service your customers receive.
- 02
Someone who knows you
Your point of contact already knows your systems and their history, so fixing a problem starts without long explanations.
- 03
Experience and standards
A team with more than 20 years of experience, holding Microsoft and Cisco certifications, in an ISO 9001 and ISO/IEC 27001 certified company.
How we work
Step by step, with you involved
System review
We look at your servers, computers, network and software, and note what needs attention right away.
Maintenance plan
Together we set the maintenance calendar, how you request help and who your point of contact will be.
Regular upkeep
We carry out periodic checks and updates at times that do not interrupt your team's work.
Support on demand
When something goes wrong, contact us; we step in remotely, by phone or on-site and tell you what was done.
FAQ
Questions we often get asked
Do we need a regular agreement, or can we call only when something breaks?
Maintenance works best when it is regular, because problems are caught early. That said, we agree on the way we work together based on the size of your business and how you operate. In the first meeting we explain the options clearly and what each one includes.
How do we reach you when there is a problem?
Call or write to us. Your point of contact logs the request, solves it remotely when possible and, if needed, arranges for a technician to visit your office. For systems that cannot afford downtime, we also offer 24/7 monitoring.
Can you work with the systems we already have?
Yes. You do not need to replace everything to get started. We first review the servers, computers and software you use, document them and tell you if anything is outdated or risky. We propose changes in order of priority and only make them after you approve.
What if something fails at night or over the weekend?
InnovaTech provides 24/7 monitoring and support. If you run systems that must stay up around the clock, such as a sales server or email, we set up coverage for them from the start. For office computers, support during working hours is usually enough.
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